Why Watex
Watex has experience in the Egyptian market for more than 20 years in the field of electromechanical, and its products are distinguished by international and local quality certificates. It is present in major private and government projects and in the governorates of Egypt from Alexandria to Aswan, with an integrated work team of 250 customer service personnel. This is one of the components of customers choosing our products.
10 Years Guarantee
As a trusted leading company in the sanitary ware industry, watex offers the highest quality of products and innovative solutions therefore we provide a lifetime guarantee on our products. We also provide 10 years guarantee to home-owners upon testing their plumbing work nationwide, due to the trust gained between the company and the technicians using our products. Customers can avoid risks and reduce costs by directly contacting our customer service representatives over the phone or online to request a free inspection visit, the company representative will arrive at the site to test the installation on higher than normal pressure.
Watex Academy
In order to ensure Watex’s social responsibility towards society, the company established the Watex Science Academy in 2014 to train technical secondary school students in the architecture department on modern water technology. They were trained by the company in all governorates of Egypt until they enrolled in engineering colleges. The academy continues to train new students and technicians in the field of plumbing, in addition to continuous training for the company’s team of 250 individuals on customer service to achieve a good level of satisfaction.
After Sales Services
Watex Company has a customer service team and mobile technical support within all governorates of Egypt to test our products after installation and deliver warranty certificates for our products against manufacturing defects. Also, the hotline service 19902, which serves all our customers from distributors, dealers, technicians, contractors and final customers to receive proposals, complaints and requests, which is based on organizing and resolving them. Information and follow-up
Advising
Maintinance
Testing
Waranty
